![]() If only a particular network service cannot be easily viewed, there may be a problem with the server that is transmitting the videos. Installing updated firmware (if available) may improve the stability of the Internet connection. Make sure the Sony product streaming the video has the latest system software (firmware) installed. Check whether or not your Sony product has the latest firmware.If the network service you are using allows you to change the image quality, view at a lower image quality/resolution. ![]() If there is still no improvement, the usage environment may be preventing a rise in speed. If the slow performance persists, try accessing the content at a later time or call your ISP to further troubleshoot the problem. In this case, performance might be improved by manually changing the Primary DNS Server option to 8.8.8.8 or 8.8.8.4 in the Network Settings menu of the Sony product.
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